How long will it take to receive my order?
Shipments to the U.S. will typically take approx. 1-2 weeks to reach their final destination. - Orders are received and document number produced within 48hrs. - Contact from a client agent confirming your order: size, quatity, and payment method within 24hrs. - Discounts and Registration of your customer number applied. - Shipping of your newly purchased item within 5-7 days. - Receipt of your item within 1-2 weeks. ------------------------------------ PAYMENT OPTIONS: Debit/Credit Card Payment: Processed securely through GOOGLE CHECKOUT. This is the fastest most secure way to purchase from Ocean Jewelers.
How do I contact you if I have a question ?
Our Client support department is here 24hrs/7days a week to answer any question you may have. We will do everything possible to make sure you are 100% satisfied with your collection purchase. You may email email@example.com and a client agent will return your email within 24hrs
How do I return or exchange products ?
If for any reason you are not satisfied with your purchase, you may return any collection piece, within 3 days of purchase date. You will receive a credit of the original purchase amount towards the purchase of another collection piece. (shipping fees are non refundable). Please note: - that the merchandise must be undamaged. - collection piece is in original packaging. If you receive damaged merchandise, or merchandise that is incorrect, you must contact your client agent within 48hrs of recieving your collection piece. Claims after 48hrs will not be processed. Our return process is simple, please follow the below instruction. 1. Obtain Return Authorization Number. You can do this by contacting your client agent. 2. Ship Your Returned collection piece: Remember to include your “Return Authorization Number”(RAN) with your returned shipment, wrap and seal the package securely, in its original packaging, then ship to the our address. For your protection, we recommend that you use United states Postal Service (USPS) with delivery confirmation or registered mail. Once your return is accepted and confirmed, your request will be processed immediately.